Parent Support Partner Coordinator
(Full-time position)

 
SUMMARY OF POSITION:

Have you learned something about advocating for youth and families through your personal experience?  Use your personal and social services experience to help provide support youth and families as part of a team as a Parent Support Partner Coordinator.

The Parent Support Partner Coordinator will coordinate and oversee Parent Support Partners.  Parent Support Partners serve families with children through age 21 who have one or more of the following: emotional, behavioral and/or substance use challenges, contact with the social services system, juvenile justice or court system, require emergency services, or require long term community mental health and other supports. Using personal past experiences, Parent Support Partners provide peer support to families receiving Intensive Care Coordination (ICC) services by assisting them with successful engagement, advocacy, and connection to formal and informal resources and helping them to understand wraparound process/services and build resiliency as a family.  In addition to supervising Parent Support Partners, the Coordinator will carry a small direct caseload supporting families as a Parent Support Partner.

Job Title:  Parent Support Partner Coordinator
Job type:  Full-time
Salary:  Commensurate with experience
Location:  County of Fairfax and City of Falls Church
Employer:  NAMI Northern Virginia
Qualifications:  Bilingual English/Spanish strongly preferred

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

·      Provide direct supervision, in accordance with agency and NAMI Northern Virginia policies, to Parent Support Partners, offering mentorship, feedback, training and ongoing skill-building to assist them in developing support skills. 

·      Provide direct parent support partner services to a partial caseload of families and youth with intensive needs who are referred by Intensive Care Coordinators.  Provide caseload coverage for Parent Support Partners, as needed, during absences, vacations and emergencies.

·      Model strength-based, family-centered and culturally based approaches/interventions with families

·      Oversee case intake and case assignment.  Monitor overall caseload to ensure it meets budgetary requirements.

·      Ensure timely, accurate and professional completion of all documentation.

·      Oversee participation in agency and provider staff trainings; recruiting and selecting key system of care personnel; and nomination of new CPMT and FAPT parent representatives in coordination with agency staff

·      Oversee dissemination of proposed policies to client families and elicit feedback on the proposed policies.

·      Participate in evaluation, monitoring and other evaluation processes, including but not limited to Wraparound Fidelity Monitoring.

·      Ensure that program activities adhere to contractual, NAMI Northern Virginia and agency standards and expectations.

·      Ensure that staff obtains ongoing training and continuing education in accordance with identified staff needs and requirements.

·      Maintain ongoing contact with agency and others as needed to promote program development, communication, and progress of families.

·      Complete staff performance evaluations. Provide ongoing feedback and support regarding staff’s strengths and needs, and develop plans to address need areas.

·      Maintain and assure the confidentiality of case records and information.

·      Attend all mandatory in-service training and other training and in-services as needed to maintain a level of expertise in the field, and attend periodic collaborative meetings with County personnel.


QUALIFICATIONS 

This position requires excellent communication and interpersonal skills.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Required:
·      Must be the current or former biological or adoptive parent or person in the parent role who has been the primary caregiver of a child with emotional, behavioral or mental health and/or substance use challenges. 

·      Must have experience navigating Virginia behavioral health systems with their child.

·      Some college

Preferred:
·      Participation in wraparound intervention or in family partnership meeting as a parent/caregiver of a child with emotional, behavioral or mental health and/or substance use challenges.

·      Bi-lingual (Spanish) speaking

·      College degree

·      Education or experience in the field of social work or related

PERSONAL SKILLS, QUALITIES, APTITUDES, AND PHYSICAL REQUIREMENTS

·      Ability to articulate the experience and appropriate perspective of a parent/caregiver of a child with complex involving mental health needs and provide support to other families with similar challenges.

·      Ability to engage and collaborate with people from diverse backgrounds while maintaining a non-judgmental attitude towards families and professionals.

·      Ability to accept supervision and work as part of a team

·      Ability to be flexible and adapt to change

·      Ability to supervise individuals and create a team setting, as well as respond to crises.

·      Ability to role model norms and policies of NAMI Northern Virginia and the agency.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIREMENTS

·      Current valid driver’s license with acceptable driving record and proof of auto insurance coverage.

·      Must be able to pass criminal background check

·      Must pass required trainings and maintain certifications, including support partner trainings and First Aid/CPR certification